These terms govern your use of Arqo. They are a standard SaaS agreement template aligned with how the product works today. They are not a substitute for legal advice tailored to your organisation. Questions: [email protected].

1. Agreement

By accessing or using the Arqo websites, applications, or related services (the “Service”), you agree to these Terms of Service (the “Terms”). If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

2. The Service

Arqo provides cloud software for test management, collaboration, reporting, and optional AI-assisted workflows (for example drafting or refining tests from requirements, tickets, or uploaded materials). We may update, add, or remove features to improve security, performance, or usability. We will try to minimise disruption and give reasonable notice for materially adverse changes where practicable.

3. Accounts and access

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account and for ensuring that your users comply with these Terms. You must promptly notify us of any unauthorised access.

4. Customer data and licence

You retain ownership of the data, content, and materials you submit to the Service (the “Customer Data”). You grant Arqo Ltd a worldwide, non-exclusive licence to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy. You represent that you have all rights necessary to submit Customer Data and to instruct us to process it (including personal data and any third-party intellectual property such as Jira ticket content).

5. AI features and human review

Where the Service offers AI-generated suggestions, outputs may be incomplete, inaccurate, or unsuitable for your context. You remain solely responsible for validating results, meeting regulatory or safety requirements, and deciding what to ship. AI output does not constitute professional legal, medical, or compliance advice. You must not use the Service in a way that violates applicable laws, model-provider policies, or the rights of others.

6. Acceptable use

You agree not to:

Probe, scan, or test the vulnerability of the Service without our prior written consent.
Interfere with or disrupt the Service, networks, or other customers.
Use the Service to distribute malware, send spam, or engage in phishing or fraud.
Mine cryptocurrency, run unauthorised bots at scale against the Service, or attempt to bypass rate limits or access controls.
Copy, resell, or sublicense the Service except as expressly permitted.
Use the Service to build a competing product by systematically extracting training data or non-public documentation.

We may suspend or terminate access for violations.

7. Integrations

Optional integrations (such as Jira or Slack) are provided for convenience. Their availability and behaviour depend on third-party APIs and your configuration. We are not responsible for third-party services, downtime, or changes they make. You must comply with those providers’ terms when using integrations.

8. Plans, fees, and taxes

Paid features are billed according to the plan you select at checkout or as agreed in an order form. Unless stated otherwise, fees are non-refundable except where required by law. You are responsible for applicable taxes other than our income tax. We use third-party payment processors; their terms may also apply. If payment fails, we may suspend paid features after notice where reasonable.

9. Intellectual property

Arqo Ltd and its licensors own the Service, including software, branding, templates, and documentation, excluding your Customer Data. Except for the limited rights granted in these Terms, no rights are transferred to you. Feedback you provide may be used by us without obligation or restriction.

10. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for the purpose of providing or receiving the Service. This obligation does not apply to information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (with notice where permitted).

11. Warranties disclaimer

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

12. Limitation of liability

To the fullest extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, goodwill, data, or business opportunities, arising out of or related to the Service or these Terms, even if advised of the possibility. Our aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to liability, or (b) one hundred British pounds (£100), if you have not paid fees. Nothing in these Terms limits liability that cannot be limited under applicable law (including death or personal injury caused by negligence, fraud, or wilful misconduct).

13. Indemnity

You will defend and indemnify Arqo Ltd and its directors, officers, employees, and contractors against any third-party claims, damages, and costs (including reasonable legal fees) arising from Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.

14. Term and termination

These Terms apply from your first use of the Service until terminated. You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms and fail to cure within a reasonable period where cure is possible. Upon termination, your right to use the Service ceases. We may delete Customer Data after a reasonable retention period consistent with our Privacy Policy and backup practices, unless law requires longer retention.

15. Changes to these Terms

We may modify these Terms by posting an updated version on this page and updating the “Last updated” date. If a change is material and adversely affects your rights, we will provide reasonable advance notice where required by law. Continued use after the effective date constitutes acceptance of the revised Terms.

16. General

These Terms constitute the entire agreement between you and Arqo Ltd regarding the Service and supersede any prior oral or written understandings on the same subject. If any provision is held invalid, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Governing law and disputes

These Terms are governed by the laws of England and Wales, excluding conflict-of-law rules. The courts of England and Wales will have exclusive jurisdiction for disputes arising from or related to these Terms, subject to any mandatory rights you may have as a consumer in your country of residence.

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